Dispatch/Withdrawal
shipping
We ship physical goods exclusively within Germany. The shipping costs depend on the weight of the item and are calculated individually in the shopping cart. Digital goods are free of shipping costs and can be purchased worldwide. They are made available digitally via e-mail.
Information about “shipping and delivery” from FILMDUDES UG (haftungsbeschränkt), Johannes-Stiewe-Str. 31, 33758 Schloss Holte-Stukenbrock — hereinafter referred to as “provider”.
The provider delivers physical goods in Germany to the delivery address specified by the customer in his order. Should the provider incur additional costs due to incomplete or incorrect address details provided by the customer, in particular renewed shipping costs, these must be reimbursed by the customer. Information on the availability and delivery time of the goods can be found on the website or respective product detail page. The delivery time depends on the respective item. However, the provider points out that all information on availability, delivery time/shipping or delivery of a product is only expected information and approximate indicative values. They do not represent binding or guaranteed shipping or delivery dates, unless this is expressly referred to as a binding date in the shipping options for the respective goods. If, while processing the order, the provider discovers that the goods ordered by the customer are not available, the customer will be informed of this by e-mail. If the supplier is unable to deliver the ordered goods through no fault of its own because the supplier fails to fulfill its contractual obligations from the supplier, the supplier is entitled to withdraw from the customer. In this case, the customer will be immediately informed that the ordered product is not available. If the customer has already paid a consideration, this will be refunded immediately in the event of withdrawal by the provider to the extent of the unavailable goods. The customer's legal claims remain unaffected. The prices listed on the provider's website are final prices plus shipping costs. All prices listed on the provider's website include the applicable statutory sales tax. The corresponding shipping costs are specified to the customer in the order form and are to be borne by the customer. The goods are shipped — as far as possible — by post or courier, otherwise by freight forwarding agent. The provider is free to choose the shipping company (parcel deliverer, courier, forwarding agent).
Withdrawal policy and form
Withdrawal policy for physical content
You have the right to cancel the purchase contract for physical goods within fourteen days without giving reasons. The cancellation period is fourteen days from the date of conclusion of the contract. In order to exercise your right of withdrawal, you must tell us, FILMDUDES UG (haftungsbeschränkt), Johannes-Stiewe-Str. 31, 33758, Schloss Holte-Stukenbrock, info@filmdudes.net inform you of your decision to cancel this contract by means of a clear statement (e.g. an e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal period, it is sufficient that you send the notification that you have exercised your right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you cancel this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless something else has been expressly agreed with you. Under no circumstances will you be charged for this repayment.
Withdrawal policy for digital content
Digital goods are excluded from withdrawal.
In the case of contracts for the delivery of digital content not to be transmitted on a physical data carrier (e.g. downloads), the right of withdrawal expires prematurely if FILMDUDES UG (haftungsbeschränkt), Johannes-Stiewe-Str. 31, 33758 Holte-Stukenbrock Castle has begun to execute the contract after the customer has expressly agreed that FILMDUDES UG (haftungsbeschränkt) has begun to execute the contract before the cancellation expires The period begins and has confirmed his knowledge that he has, by his consent, at the start of the execution of the Contract loses its right of withdrawal. The customer gives this consent by clicking on the corresponding checkbox on the order page.
Written Form Clause, Salvatory Clause, Applicable Law, Jurisdiction
All changes and additions to the contract must be made in writing to be effective. The customer also meets this requirement by sending documents in text form, in particular by e-mail, unless otherwise provided for individual declarations. The written form speech itself can only be cancelled in writing. Should individual provisions of these terms of service be ineffective, this shall not affect the effectiveness of the remaining provisions. Instead of the invalid clause, the relevant statutory provisions apply. Any gaps will be closed by means of supplementary contract interpretation. In principle, the law of the Federal Republic of Germany applies, excluding the UN sales law. With regard to a consumer, this choice of law only applies to the extent that it does not restrict any mandatory statutory provisions of the state in which he has his place of residence or habitual residence. These mandatory provisions therefore also apply. The place of jurisdiction for all disputes arising from this contractual relationship is Bielefeld for registered traders and for persons who do not have a general place of jurisdiction in the area of the Federal Republic of Germany. This does not apply to lawsuits against a consumer within the meaning of Section 13 BGB who has his place of residence or habitual residence within the EU. Pursuant to Article 16 (2) of the GVVO, he can only be sued before the courts of the Member State in whose territory he is domiciled.
Sample withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
FILMDUDES UG (limited liability, Johannes-Stiewe-Str. 31, 33758 Holte-Stukenbrock Castle
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)
Ordered on (*)
received on (*)
Name of consumer (s)
Customer's address
Customer signature (only when notified on paper)
date
*Please delete anything that is incorrect.